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What to expect on the day of your appointment

To help us plan the best treatment regimen for you we ask that you bring:

  • Your referral letter
  • A list of medications you take
  • A list of medical conditions and allergies
  • Glasses
  • Records of any prior eye surgeries or treatments
  • A hat and sunglasses (where appropriate) to assist with light sensitivity after your appointment

As a new patient, expect to spend around 3-4 hours at our clinic. During this time, a thorough examination and (if required) diagnostic testing is done.

After checking in at reception, our highly trained orthoptists and registered nurses will take a detailed medical history, check your vision, take your intraocular pressures, and dilate your pupils. Pupil dilation is needed to allow the treating ophthalmologist to thoroughly examine the retina.

You will not be able to drive a vehicle for several hours after leaving our facility as your vision will be blurred post pupil dilation. Please make alternate travel arrangements.

Once your pupils are dilated, the treating ophthalmologist will review your history and thoroughly examine your eyes. Based on the ocular findings, the ophthalmologist will recommend various diagnostic testing and ocular imaging. These tests will be performed by one of our highly trained nursing staff or an orthoptist.

After reviewing your examination and diagnostic testing, the treating ophthalmologist will develop a treatment plan. Depending on the urgency of the ocular finding, the treatment will be done in the office the same day.

Please make arrangements to pay the account at the front desk. Payment on the day is appreciated.  Payment can be made with cash, cheque, EFTPOS, Visa, Mastercard and AMEX.

We are able to process most Medicare claims electronically.

After your appointment your vision may remain blurred from the dilating eye drops for anywhere up to 24 hours. Most people find their vision returns to normal within 3 hours of the drops being instilled. Increased light sensitivity is normal for up to 6 hours after pupil dilation. A hat, sunglasses, or low lighting can help alleviate symptoms until the drops wear off.